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• Access your policy online with eService
• Download policy owner forms
• E-mail a question using the Contact Us form
• Or contact us at the appropriate customer service office listed below

Customer Service Offices and Locations

Term or Universal Life Policy Customers
American General Life Insurance Company	(800) 231-3655 P.O. Box 4373 Houston, Texas 77210 Fax: (713) 831-3028 TDD: (888) 436-5256
The United States Life Insurance Company in the City of New York	(800) 487-5433 P.O. Box 4373 Houston, Texas 77210-4373 Fax: (713) 831-3028
Variable Universal Life Customers
American General Life Insurance Company	(800) 340-2765
The United States Life Insurance Company in the City of New York	(800) 251-3720 P.O. Box 4880 Houston, TX 77210-4880 Fax: (713) 620-6653 TDD: (888) 436-5256
Annuity Contract Customers
Houston Annuity Service Center Monday - Friday, 8 a.m. to 5 p.m. CT	(800) 242-4079
The United States Life Insurance Company in the City of New York Monday - Friday, 8 a.m. to 5 p.m. CT	(800) 242-4079
Western National Life Insurance Company Monday - Friday, 7 a.m. to 6 p.m. CT	(800) 424-4990
Group/Business Life Insurance Customers
Affinity Benefit Solutions (Associations)	(877) 800-8691 1000 East Woodfield Road, Ste 300 Schaumburg, IL 60173 Fax: (877) 517-7159
Employee Benefit Solutions (Business, Employer Sponsored)	(800) 346-7692 3600 Route 66 P.O. Box 1580 Neptune, NJ 07754 Fax: (732) 922-7604
Long Term Care Insurance Customers
American General LTC Administartion	(888) 565-3769 P.O. Box 64889 St. Paul, Minnesota 55164-0889 Fax: (888) 443-5824
Individual Benefits from the Worksite
Worksite Monday – Friday, 8 a.m. to 5 p.m. CT	(866) 242-2737 E-Mail Address Contact Us Administrative Address American General Life Companies Mail Stop 6-G2 P. O. Box 4373 Houston, TX 77210-9739 Phone: 866-242-2737 Fax: 713-831-3249