Q. What are Electronic Payment Methods?
A. Electronic Payment methods are ways through which you can submit your premium payment without physically writing a check.
Q. What types of Electronic Payment Methods are offered?
A.
Recurring Payments will allow you to select the day of the month (e.g. 15th) that you want to have your premium automatically deducted from your bank account when premiums become due.
Click Here to sign up for Recurring Payments or you can access an Electronic Payment Transfer form through eService under Other Online Services. Once the completed form has been submitted to our office, it will be processed within 10 business days of receipt. Your Recurring Payments will become effective as of the next premium due after your request has been processed.
One Time Payments will allow you to make a payment from your bank account on any policy that is normally on direct billing to your home or on Paperless Billing (see Paperless Billing FAQs). You can select the day of the month you would like to have the funds taken from your bank account. In order to make a One Time Payment, you must be enrolled in eService. You will still receive a billing notice with this Electronic Payment Method and can select this option each time you want to make a payment. Click Here to make a One Time Payment.
Q. Will I get a receipt when I make a One Time Payment?
A. When you have successfully completed your payment, a message will appear and provide you with confirmation for you to print for your records. You also have the opportunity to have an e-mail confirmation sent to you when a payment is scheduled. To activate the e-mail confirmation option within eService, go to Manage Preferences to turn on confirmations prior to scheduling your payment.
Q. What will the "Payment Activity Option" show me?
A. The Payment Activity Option will allow you to view all One Time Payments made through eService after May 29, 2009.
Any Electronic Payments made through the eService Site prior to May 29, 2009. On May 29, 2009, American General Life Companies began using a new system to process your premium payments through eService. Prior history could not be retained online with this new system.
You can review your Policy Summary on eService or contact our Customer Service Center at
1-800-231-3655.
Q. What are Payment Accounts?
A. The Payment Account selection will allow you to manage the bank account(s) from which your One Time Payments are deducted. This option will NOT allow you to manage your Recurring Payment account. Click Here to access an Electronic Payment Transfer form for any Recurring Payment changes.
Q. Why is my Electronic Payment selection gray?
A. The One Time Electronic Payment method is not available for your policy type at this time. Click Here to sign up for Recurring Payments (see Recurring Payments above).
Q. Why can I not make an Electronic Payment this month but did make Electronic Payments in the past?
A. Electronic Payments are only accepted on active premium-paying policies. Please review your Policy Summary for your Policy Status. If your policy is Active and you are still having difficulties making an Electronic Payment, please contact our Customer Service Center at 1-800-231-3655.
